Sofenzi Privacy Policy

Effective Date: September 16, 2025

At Sofenzi, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal information. This Privacy Policy explains our practices in accordance with applicable laws, including the Information Technology Act, 2000 (India), and industry best practices.

1. Information We Collect

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and payment details.

Technical Information: IP address, device information, browser type, operating system, and pages visited.

Cookies and Tracking Technologies: We use cookies and similar technologies to improve website functionality, analyze usage patterns, and personalize your experience.

2. How We Use Your Information

To process and fulfill your orders.

To communicate with you about your orders, inquiries, and service updates.

To improve our website, products, and services.

To send promotional emails or offers, with your consent.

To comply with legal and regulatory obligations.

To deliver personalized advertisements by using your contact information (such as email address and phone number) to retarget you with relevant ads on digital platforms like Google Ads, Facebook Ads, or Instagram Ads.

You can opt out of these targeted advertisements by adjusting your ad preferences on the respective platforms or contacting us directly.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted third-party service providers to facilitate business operations, including:

– Payment processors (e.g., Razorpay, Paytm).

– Delivery partners (e.g., Porter, local logistics providers).

– IT service providers for website maintenance and analytics.

We ensure these third parties follow strict confidentiality and data protection measures.

We may also disclose your information when required by law or in the good faith belief that such action is necessary to comply with a legal obligation or to protect and defend the rights or property of Sofenzi.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and regular security audits.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Access your personal information.

Correct inaccurate or incomplete data.

Delete your personal data, subject to legal and contractual obligations.

Opt out of receiving marketing communications and targeted advertisements.

To exercise any of these rights, please contact us at:
Email: support@sofenzi.com
Phone: +91 9901126909

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After that period, we will securely delete or anonymize your data.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit information from minors. If you believe we have collected personal data from a child, please contact us immediately for deletion.

8. International Data Transfers

Currently, all personal data is stored and processed within India. In case of any future international transfer, we will ensure that adequate data protection measures are in place.

9. Data Breach Notification

In the event of a data breach, we will notify affected customers and relevant authorities as per applicable regulations, promptly and transparently.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Email: support@sofenzi.com

Phone: +91 9901126909

Address: Sofenzi Furniture Studio., 2/18A2, Kodathi village, Sarjapur Road , Carmelaram post, Bengaluru -560035, Karnataka, India